Notice the difference in 30 days, or your money back on the system
Covered on the product and the install.
We're confident you'll notice the difference, so every system comes with a 30-day money-back guarantee on the product, the manufacturer's product warranty and a 1-year warranty on installation labor. Installation and removal are done by licensed plumbers and aren't refunded. [Guarantee terms and product warranty to confirm.]
- 30-day money-back guarantee
- Product warranty
- 1-year labor warranty
What's covered
| Coverage | What it covers | How long |
|---|---|---|
| Money-back guarantee | The system (product) | 30 days |
| Product warranty | [Tanks, valve, resin, RO] | [Confirm] |
| Labor warranty | Installation workmanship | 1 year |
How to make a claim
- Contact us within the period
- We confirm the issue
- Product refund or warranty repair [lawyer to finalize terms]
Our take
Why we put the guarantee up front
We build our systems with our own manufacturers, some with our own patents, and we've supplied softeners to other water companies for years. Here's what that's taught us.
Most companies bury the warranty. We lead with it because we're confident: most customers notice the difference within a week. And because install and removal labor are done by licensed plumbers under each state's rules, we're upfront that those aren't refundable.
Related Pages
Questions people ask
What does the 30-day guarantee cover?
The system (product). Install and removal labor aren't refunded.
How long is the product warranty?
[Confirm.]
Is labor covered?
1 year on installation workmanship.
How do I claim?
Contact us within the period.
Who pays return shipping?
[Lawyer to confirm.]
Does the warranty transfer if I sell?
[Confirm.]