Terms of Service

<p><em>Effective 2026-10-16. Draft for legal review.</em></p> <p>These Terms of Service ("Terms") apply when you use h2ostandard.com, ask us for a price, book an install, buy from our store or start a filter subscription with The H2O Standard, operated by [Legal company name] ("we", "us"). By using the site or our services you agree to these Terms.</p> <h2>1. What we do</h2> <p>We sell water softeners, filtration and drinking water systems. Installed systems are installed by independent, licensed plumbing partners in your area. Store products are shipped to you.</p> <h2>2. Quotes and prices</h2> <p>Complete systems have one flat price for a standard installation, as shown on the site and on your quote. A standard install connects at your main water line near a drain and an outlet, plus reverse osmosis under your kitchen sink. Extra work such as long pipe runs or trenching is quoted before you book, never at the install. Prices can change until your quote is accepted.</p> <h2>3. Water tests and estimates</h2> <p>Hardness figures, savings estimates and calculator results on the site are estimates for sizing and are not guarantees. Tap water reports come from public sources such as EWG's Tap Water Database. A water test gives the real numbers for your home.</p> <h2>4. Installation</h2> <p>Installs are performed by licensed plumbing partners who are responsible for their workmanship and for following local code. You agree to give the installer safe access to the install location and to tell us about anything that could affect the job.</p> <h2>5. Payments</h2> <p>Payments are processed by our payment providers. By paying you authorize the charges shown on your quote or order. Subscriptions renew on the schedule you choose until you cancel.</p> <h2>6. 30-day money-back guarantee</h2> <p>If you don't notice the difference within 30 days of install, contact us and we will arrange to remove the system and refund the product price under the terms of your quote. [Confirm what is and isn't refunded, such as labor.]</p> <h2>7. Warranty</h2> <p>Systems carry the manufacturer's warranty [product terms] plus 1 year on labor from the install date. The warranty does not cover damage from misuse, freezing, unauthorized repairs or water conditions outside the system's specifications.</p> <h2>8. Filter subscriptions</h2> <p>Filter subscriptions ship replacement filters on the schedule shown at checkout. You can pause, skip or cancel from your account before the next shipment.</p> <h2>9. Text messages and calls</h2> <p>If you give us your number and agree, we may call or text you about your request. Message and data rates may apply. Reply STOP to opt out of texts at any time.</p> <h2>10. Limitation of liability</h2> <p>To the fullest extent the law allows, we are not liable for indirect, incidental or consequential damages, and our total liability for any claim is limited to the amount you paid us for the product or service involved.</p> <h2>11. Changes</h2> <p>We may update these Terms. The version and date at the top show when they last changed.</p> <h2>12. Governing law</h2> <p>These Terms are governed by the laws of [State].</p> <h2>13. Contact</h2> <p>[Legal company name], [Mailing address]. Email [email protected].</p>