Questions about your water, answered straight
Answers to the questions we get most about water, systems, pricing and installs.
Water tests
Do I need a water test before I buy?
Usually not. If we have water data for your ZIP code or a nearby one on the same supply, we quote from it. The free mail-in kit is for well water, ZIP codes we don't have data for, and anyone who wants proof. It's never required to buy.
How does the free water test work?
We mail you a bottle with prepaid return postage. Fill it from your tap, mail it back, and our lab tests it. Your results post to your account and a rep calls with the system that fits.
Can you treat well water?
Yes. Well water starts with a free water test, because iron, sulfur or bacteria change what you need. High iron or a rotten egg smell gets a plumber visit first.
Installs
Who installs my system?
A licensed, insured plumber near you from our partner network. The system is delivered or reserved before they head out.
What happens after I book?
We send the job to a licensed plumber in your area. If they have your system in stock it's reserved for you; if not, our warehouse ships it. You get the install date, the plumber's name and tracking.
Cost
Why don't system pages show a price?
Every installed system is sized to your water and home, and your plumbing changes the install. The cost pages show estimate ranges, and a rep gives you the exact price on a short call.
How do I get my exact price?
Click Get my price or call us. A rep builds your quote with you on the phone from your ZIP code's water data or your test results, then texts or emails a checkout link.
How is the install fee paid?
In most states the install fee is charged to your saved card after the plumber marks the job done, and it goes straight to the plumber. In Florida it's collected at booking.
Is there financing?
Yes: $0 down Ygrene PACE financing for homeowners. Ask your rep when you get your price.
Store and refills
What is the filter subscription?
If you pick it at checkout, new filters ship every 6 months to your saved card. Swap them yourself with our how-to videos, or book a plumber to do it.
Commercial
How do commercial jobs work?
Every commercial job starts with a free site survey of the water, flow rate, pipe size and space. You pay a deposit at signing and the rest at completion.
Service
My softener isn't working. Can you fix it?
Yes. Book service and a licensed plumber near you diagnoses and repairs it.
Want the Answer for Your Home?
Tell us your ZIP code and a rep calls you within 5 minutes to answer every question. No pressure, no sales visit.






