Purchase Terms

These terms cover the water system you're buying from The H2O Standard through this quote. Please read them before you sign. When you tick "I agree" and type your name, you're agreeing to them.

1. What You're Buying

Your quote lists the system, every part in it, any extras, and the price. That quote is part of these terms. If something isn't on the quote, it isn't included, and nothing is added later without your written okay.

2. Prices and Payment

• The price on your quote is the price you pay. It doesn't change after you sign.
• The amount due now is shown on your quote. You can pay by card, or by bank transfer for the discount shown, if one is offered.
• A bank transfer takes a few business days to clear. We schedule delivery and the install once it does.
• In Florida, we collect the install fee with your payment and pay your plumber. In other states, the install fee is charged by your plumber, as shown on your quote.

3. Delivery and Install

• Your system ships to your licensed plumbing partner, not to your home. They bring it on install day.
• Your install date is set with you and your plumber. If a shipment is late, we move the install date before your plumber heads out and tell you right away.
• The install itself is done by the licensed plumber named on your quote, under their install agreement with you.

4. Filter Subscription

If you chose new filters every 6 months, we charge the card or bank account you paid with each time, ship the filters, and email you before each shipment. You can pause, skip or cancel anytime from your account or by contacting us. Cancelling doesn't affect your system or warranty.

5. 30-Day Money-Back Guarantee

• If you're not happy with the system, tell us within 30 days of your install date.
• We refund what you paid for the system (the equipment).
• Install and removal labor are not refunded. Your plumber books the removal with you and bills you for it directly.
• We refund once the system is back with us and checked. The refund goes to the card or account you paid with.

6. Cancelling Before Install

You can cancel anytime before your install. If nothing has shipped, we refund everything you paid and there's no install fee. If the system has already shipped, we refund it once it's returned to us, less any return shipping shown on your quote.

7. Warranty

• The equipment carries each manufacturer's warranty, as listed on your quote. We'll help you make any warranty claim.
• Your plumber's work carries 1 year on labor from your install date.
• If something goes wrong after your install, contact us and we open a repair with the plumber who installed it.

8. Your Water Test

We test your water before and after the install, so you can see the difference. Test results describe your water on the day of the test. We don't guarantee results for anything not listed on your quote.

9. Our Responsibility

We're responsible for the equipment we sell you and for getting it to your plumber in working order. Your plumber is responsible for the install work under their agreement with you. Neither of us is responsible for problems caused by plumbing that was already in your home, unless it's on your quote. Nothing in these terms takes away any right you have under the law where you live.

10. Questions and Contact

Questions about your order, your refund or these terms: reply to the email your quote came in, or contact us through the website. We usually answer within one business day.

These terms apply to purchases through a quote from The H2O Standard. We may update them for future quotes; the version you sign is the one that applies to your purchase.